Senior Quality Test Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Join Team Amex and let's lead the way together.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in The U.

S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI / ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance.

It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

your professional development. Find your place in technology on #TeamAmex

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI / ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance.

It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

How will you make an impact in this role?

The American Express USCDT CPD team is responsible for delivery of critical strategic initiatives for the US Consumer and OPEN businesses.

We are seeking an experienced Quality Test Manager and team leader with test strategy, management and automation experience to join our team in Phoenix.

Our Quality Test Managers understand that good enough is never enough. They strive for the highest levels of quality and the most efficient methods to achieve it.

They are experts in testing strategies, tooling, and execution.

This position suits someone who can hit the ground running, form working relationships quickly and add value by introducing best test practices and techniques learned elsewhere.

As a Quality Test Manager on our team, you will :

• Develop Test Strategies, Plans and Execution Artifacts with internal and external partners
• Manage testing & guide QAs for user journey testing across various platforms for large & complex projects
• Build and leverage a deep understanding of the products and technology assets being tested to ensure optimal test coverage
• Lead a team of test managers to build a high performing team, bring consistency to approaches and artifacts, and execute efficiently across initiatives
• Partner with application architects and environment operations on test infrastructure design
• Work with software, infrastructure, and QA engineers to deliver target code quality
• Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation
• Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement
• Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Delivery / Continuous Integration (CD / CI) environment
• Identify opportunities to adopt innovative testing technologies and techniques

Qualifications :

Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience preferred;

advanced degree preferred

• 5+ years of proven skills in quality and test engineering in the Financial industry specifically the Credit Card Domain with ability to create test data, write test cases, running functional, automated, and / or performance tests, and leading defect resolution
• Solid experience in test-driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing
• Experienced knowledge of platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test Driven Development (TDD), Behavior Driven Development (BDD))
• Core knowledge of one or more of the following tools is required : HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release;

Puppet or Chef; IBM Rational including Urban Code

• Ability to work with a number of Quality scanning tools, be able to baseline and measure on-going quality metrics, and display via Dashboards and to interpret the data to drive the changes needed
• Hands on experience in automation testing & debugging using tools like POSTMAN, SOAP UI, REST Assured, etc.
• Experience in RDBMS and NoSQL Databases
• Strong technical experience working one of more of the following areas : Mainframe, distributed systems , programming languages ( Python, Java, etc.)
• Experienced knowledge of continuous integration (CI), continuous deployment(CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and / or JIRA, version control such as GIT or SVN and service virtualization
• Any of the following test certifications - QAI, ASQ, IIST, ISEB, ISTQB - are a plus
• Leadership qualities, professional presence, extremely strong communication skills and ability to influence without direct authority

Salary Range : $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago