Program Account Manager

Description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60, clients globally.

Our nearly 2, employees and 1, Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

HALO is looking for a Program Account Manager to join its Program Account Management team. This role will serve as a direct point of contact for Account Executives(AEs) and Clients on Program Accounts assigned as they liaise between AE / Client and internal HALO Departments, including : Inventory Management, AR, Marketing, etc.

This role will be responsible for managing the program to meet or exceed the program requirements outlined in the Contract and Business Requirement Docs and will lead strategy meetings with technology resources to identify and execute to the processes outlined.

Additionally, the person in this role must understand the profitability goals of the programs being managed and manage said programs to meet or exceed profitability reducing inventory, staff expense, manual process removal, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Program Management

Collaborate with the clients, Account Executives, sales & program management, and internal departments to develop and maintain the life cycle of ecommerce programs :

• Have a thorough understanding of how to manage the program to meet requirements outlined in the Business Requirement Docs and Contract
• Have an in-depth knowledge of brand guidelines, marketing direction, fulfillment and billing requirements
• Own all client-related calendars (marketing, merchandising, product load / refresh) and manage timeline benchmarks
• Prepare internal and external program reviews on a monthly, quarterly, and annual basis
• Resolve issues, delays and conflicts between internal departments

Collect, analyze, and communicate all pertinent project details, deliverables, and changes to the client and internal stakeholders.

• Manage client expectations and communicate project processes, approvals, and timelines
• Manage and communicate changes to existing programs, new programs and marketing initiatives to internal staff
• Lead strategy meetings with technology resources to identify and execute to the processes outlined
• Understand, analyze and communicate findings from sales, inventory and usage reports to provide oversight to demands on inventory, guide informed decisions about item and program performance, and optimize established ship complete, inventory turn, and obsolescence goals

Account Profitability

Manage to the profitability goals of each program.

• Execute long-range sales and marketing plans to generate increased overall revenue growth of assigned accounts
• Identify new sales opportunities and engage appropriate personnel as needed
• Collaborate with clients to identify and create accurate metrics, sales and revenue projections to measure ongoing success of each program
• Work within program expense budgets, including sample and marketing spend
• Manage the program to meet or exceed profitability reducing inventory, staff expense, and continually improve efficiencies of internal processes

Requirements

REQUIRED EDUCATION / EXPERIENCE :

• Associate's Degree required
• Minimum of 1 year of account or program management experience required
• Previous experience in the promotional products industry preferred
• Outstanding verbal and written communication skills
• Proficient in Microsoft Office applications
• Excellent time-management and organizational skills
• Positive, professional attitude and pleasant personality in all situations
• Discipline to work productively under minimal direct supervision
• Courage to take initiative, share ideas and suggest improvements
• Desire to succeed in a fast-paced, deadline driven environment
• Strong problem solving skills and ability to make decisions
• Analytical thinking to comprehend and utilize business reports
• Flexibility to work with a team, take on new responsibilities and work overtime when required
• Basic marketing, accounting, knowledge

Compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to : education, experience, licensure, certifications, geographic location, and internal equity.

The range has been created in good faith based on information known to HALO at the time of the posting and does not include any potential benefits, however, such information will be provided separately when appropriate.

The estimated base salary range for this position is between $50, to $60, USD.