The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Responsibilities :
Essential Job Tasks :
- Assists in the operations of the Front Desk by supervising all Guest Service associates
- Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests
- Fills in at the Front Desk during busy periods or when staff needs dictate
- Performs other duties as assigned by management
OTHER TASKS :
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Qualifications :
- Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand
- Prior front desk lead or supervisory experience preferred
- Hilton experience preferred
About Company
Our Hampton Inn Raleigh / Cary hotel is just off Highway 1, next to WakeMed Cary Hospital, and close to corporate offices.
We're just 10 minutes from North Carolina State University and 15 minutes from downtown Raleigh. Find several restaurants within walking distance at the Waverly Place shopping center.
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