Job Description
DAY SHIFT M-F
Leadership and Team Management :
o Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
o Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management :
o Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
o Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution :
o Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
o Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design :
o Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
o Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management :
o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
o Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management :
o Manage financial resources, including budget planning and cost control measures.
o Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Required Skills
HS or GED AND 25 years experience
Bachelors AND 20 years experience
About Farfield Systems
Farfield was founded in 2002 by a Marine Corps veteran to provide enterprise and mission support to government customers in Defense and the Intelligence community.
We pride ourselves on doing work that matters for our customers' most important missions. From the start, we put our team members first and, over the years, made many changes to better serve them.
In turn, they have made our customers truly happy. Isn't that the way it's supposed to work? That's what we mean by employee driven customer focused.
That simple phrase defines our culture and our core values.
Farfield maintains the dynamic spirit of a startup. This energy drives us to leverage the full potential of our outstanding team.
We concentrate on our fundamental strengths and continuously enhance the value we provide to our customers.
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