Retail Guest Support Associate

Retail Guest Support Associates

Part-Time and Full Time Career Opportunities

At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob’s success.

Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the Bob’s Way of delivering a world class customer experience, both in person and over the phone.

Retail Guest Support Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals.

Retail Guest Support Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset.

Our Retail Guest Support Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

No phony sales, no phony gimmicks, just everyday low prices and value!

We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage

Life insurance Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

401(k) Profit Sharing Plan Generous Company match!

Paid Personal / Sick Days

Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday

Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

The flexibility of working a Retail Schedule (weekends, evenings & holidays)

Need a pay advance? Take advantage of Bob’s Bail Out Program

Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program. Bob’s cares and is here to help

And much more!

Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Job Responsibilities

Enter customer orders into system accurately and completely

Process payment to proper accounts

Answer incoming calls and respond to customer queries in a timely and courteous manner

Schedule deliveries that are convenient for the customer’s and comply to Company procedures

Maintain all open orders and courteously communicate status with customers

Responsible for security of cash and other legal tender.

Prepare daily deposits in accordance with Company policies and procedures

Work daily reports according to Company requirements

Assist Retail Guest Support Manager when needed

Assist with café, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob’s Discount Furniture

Required Qualifications

Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays.

Solid knowledge and competence on Microsoft Office Products

Excellent phone manner

Strong cash handling skills

Excellent verbal and listening skills

Strong interpersonal and human relations skills

Proven analytical and problem solving skills

Ability to use sound judgment and decision making

Good coordination skills