Surgical Scheduler

Overview

The Mt. Laurel and Willingboro locations are only outpatient units, whereas the Special Test Unit (STU) , located on the sixth floor in the main hospital is an outpatient and inpatient unit.

All are run by the hospital largely to serve diagnostic and therapeutic needs of the Gastroenterology Division.

The most common gastroenterology procedures are upper endoscopy and colonoscopy. In the pulmonary suite (STU only), endoscopy of the airway procedures is performed, and are commonly called bronchoscopy.

Short Description

• Proficient in patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
• Surgical scheduler duties involve scheduling for hospital outpatient based services, changing, and canceling appointments, to include other administrative duties as assigned.
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed.

Take appropriate action in responding to questions from patients.

• Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s).
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.
• Strong emphasis on customer service.

Experience Required

• 2-3 years in medical or office setting.
• Outstanding organizational skills.
• Typing 35-45 WPM.
• Medical transcription required.

Education Requirements

High School Diploma or Equivalent required.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation.

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