Help Desk Agent

Job Description

Job Description

Are you a problem-solver with a passion for helping others? Do you excel at providing excellent customer service and have a keen eye for detail?

If so, we want YOU to join our dynamic team as a Help Desk Agent!

Key Responsibilities :

Provide exceptional customer service by assisting clients with inquiries via phone, ensuring prompt and accurate solutions.

Perform data entry tasks with precision, updating customer information and handling service tickets.

Troubleshoot customer issues and resolve them effectively, ensuring a positive experience every time.

Collaborate with internal teams to escalate complex issues and follow up on customer inquiries.

Maintain an organized record of customer interactions and report trends to improve service.

What We’re Looking For :

Strong communication skills and a customer-first attitude.

Ability to handle high call volumes while staying organized and professional.

Experience with data entry or a willingness to learn.

Tech-savvy, with the ability to quickly adapt to new systems and tools.

High school diploma or equivalent required. Prior customer service experience is a plus.

Apply now and be part of a team that prides itself on helping others and providing first-class service every step of the way!

Pay Details : $18.00 to $19.00 per hour

Search managed by : Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.

lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
17 days ago