Position : Packaging Engineer
Location : Schaumburg, IL
Duration : 6-12 Months
It’s hybrid role
The End User Computing (EUC) Software Packaging Engineer will be responsible for :
- All aspects of software packaging and distribution
- Performing start to finish software packaging services, intake, build, customization, testing, and delivery
- Perform software upgrades, new installs, uninstalls, and configuration changes
- Ensuring compliance with local and global guidelines
- Troubleshoot and remediate packaging and deployment related issues
- Working closely with EUC Platform team to support implementing policies, procedures, and systems
- Other duties as assigned
Other responsibilities will include :
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with EUC Platform manager to support implementing policies, procedures, and systems and to follow through with implementation
- Perform software packaging, testing process, ensure compliance at local and global
- Provide incident resolution support that ensures end user satisfaction
- Built application / packages in Intune win format.
- Collaborated with App Owners to ensure applications are packaged properly and tested
- Document the software distribution steps and communicate with end users on the expected result during the software push
Basic Qualifications :
- Bachelor’s Degree and 5 or more years of experience in the Information Systems area
- Expert knowledge working with MSI / EXE installers
- Expert knowledge using PSAppDeploy Toolkit
- Expert knowledge of creating and working with MST’s
- Expert knowledge packaging / repackaging
- Excellent scripting knowledge PowerShell, Batch, VB
- Working experience with Flexera Admin Studio or equivalent
- Working experience with Intune / Microsoft Endpoint Manager / SCCM
Preferred Qualifications :
- Strong problem-solving analytical skills
- Able to develop and drive initiatives with minimal oversight or guidance
- Excellent written and verbal communication and presentation skills
- Experience in Software packaging which includes packaging of Software, Testing Incident resolution.
- Experience in using Industry standard software packaging software like Flexera Admin Studio.
- Experience in tools like Service now, Active Directory
- Experience in hardware troubleshooting
- Knowledge about Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
- Experience in management test collection for packages, deployments.
- Experience in developing PowerShell scripts to automate any of the repeated processes.
- Experience in customizing software package using the wrapper
- Knowledge of Windows 10 / 11 / Windows 365 / Office 365
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