Service and Sales BDC Representatives handle inbound and outbound telephone calls, emails, live chats.
Staff members engage with people who are interested in owning a new Cadillac, pre-owned vehicle, or schedule routine & corrective maintenance.
The Customer Service team helps create opportunities to do business.
Essential Duties :
- Communicates effectively with Internet customers, inbound service calls, and prospects according to their preferred method of communication.
- Has thorough knowledge of all dealership products and services.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Directs customers to product information resources, including those available on the Internet.
- Understands the psychology of Internet customers and works with them accordingly to bring them into the store for proper vehicle demonstration and to close the transaction.
- Checks email frequently and responds to inquiries immediately.
Delivers messages intended for other departments promptly.
Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Knows and understands the federal, state, and local laws that govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
- Attends product and sales training as requested by manager.
- Experience with Xtime Service Scheduler a plus.
- Experience with Vinsolutions Connect CRM a plus.
- Maintains professional appearance.
Job Requirements
Education and / or Experience : Six months to one year related experience and / or training; or equivalent combination of education and experience.
Associate's degree (A.
A.) or equivalent from two-year College or technical school preferred but not required.
We prefer experience working within a CRM Database (Vinsolutions), and Microsoft Office applications.
Language Skills : Excellent phone communication skills are a must have’ for this position.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.Job Type : Full-timeJob Location :
- INDIANAPOLIS, IN 46256
Inbound/ Outbound Caller-Automotive BDC/ Scheduler/ Customer Service
Service and Sales BDC Representatives. The Customer Service team helps create opportunities to do business. Communicates effectively with Internet customers, inbound service calls, and prospects according to their preferred method of communication. Experience with Xtime Service Scheduler a plus. ...
Customer Service Advisor Automotive
We are looking for highly motivated SERVICE ADVISORS with a team attitude and strong customer service skills. Excellent communication and customer service skills required. Looking for growth potential? We're expanding our Service Advisor team. Jiffy Lube of Indiana locations hire locally offering a ...
Automotive Customer Service-Sales/ Service Scheduler
The Customer Service team helps create opportunities to do business. Communicates effectively with Internet customers, inbound service calls, and prospects according to their preferred method of communication. Experience with Xtime Service Scheduler a plus. Service and Sales Scheduling Representativ...
Automotive BDC/ Scheduler/ Customer Service
Service and Sales BDC Representatives. The Customer Service team helps create opportunities to do business. Communicates effectively with Internet customers, inbound service calls, and prospects according to their preferred method of communication. Experience with Xtime Service Scheduler a plus. ...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
As a Customer Service Representative, you will be responsible for going above and beyond to create a premium experience while interacting with and serving as the main contact for information with internal and external customers. We are hiring a Customer Service Representative for MasterBrand Cabinet...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Work From Home Customer Service Representative - Part Time
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...
Customer Service Representative - FT/PT evenings weekends required
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...