Service Advisor

Job Description

Job Description

The road to opportunity starts here :

John Elway Cadillac of Park Meadows is looking for a personable Service Advisor to act as a liaison between our clients and service technicians.

The ideal candidate would have a strong understanding of GM automotive technology and the automotive industry along with excellent customer service and communication skills.

To recognize your expertise and contributions to our team, we offer a competitive benefits package. Take the opportunity to make a significant impact on the overall success of the dealership and join our Cadillac team!

What We Offer

• Health insurance
• Dental and vision insurance
• Accident and disability insurance
• Company Paid Basic Life Insurance
• Company Paid Accidental D&D Insurance
• Paid time off
• Sick Time
• Paid Training
• Employee Discounts on Parts and Service
• Employee Vehicle Purchase Programs
• Referral Program
• 401(K) Retirement Plan
• Comprehensive employee recognition programs
• Career progression opportunities
• Annual Christmas Party
• Monthly Employee Meetings

Responsibilities

• Perform walk-a-round with client at the time of arrival for service
• Determine guest’s primary concern and review additional maintenance
• Provide in depth information about parts and service options
• Produce repair orders for guests including cost and time estimates with full transparency
• Offer transportation options at the time of service
• Follow up the guest on the status of their vehicle throughout the service visit
• Maintain high customer service and satisfaction to dealership standards as measure by surveys from different sources.
• Maintain accurate records and documentation of all services provided
• Collaborate with other team members to ensure a seamless customer experience

Qualifications

• High school diploma or general education degree or six months to one-year related experience and / or training, or equivalent combination of education and experience
• Experience with windows, ADP / CDK, Tekion systems preferred.
• Ability to work with various extended warranty and fleet-pay companies.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use computers, preferably in a PC, Windows-based operating environment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Ability to multitask, phone, computer, and live person in front of you Read and comprehend simple instructions, short correspondence, and memos.
• Valid driver’s license and clean driving record

Come join our family at John Elway Chevrolet! Help contribute to our goal of providing an extraordinary automotive experience to all our guests.

At John Elway, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws