CUSTOMER EXPERIENCE ASSOCIATE I

Customer Experience Associate I

Location(s) : Ocoee, FL, US

Categories : Call Center

Req ID : 2022-56898

Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Customer Service Representative

$13.50 / HR & $14.50 / HR Bilingual

Great Benefits & Incentives

PAID TRAINING!

Summary :

As a Customer Service Representative, you will be supporting our clients customers as a first point of contact and resolving questions concerning their accounts.

We will rely on you to actively listen to our clients customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role you will not only be there to help customers with their account issues via telephone, email and / or website inquiries, but also provide them with exceptional customer service.

What you will be doing :

• Respond to all tolling and / or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions / operations in cases during heavy workloads or absences.

What you get :

• Full Time Employment
• Hourly rate of $13.50 starting on day one.
• Paid Training
• Incentive Plan
• Provides the opportunity to earn up to $18.50 / $19.50 (Bilingual) contingent upon meeting all requirements after training
• SUNDAYs OFF!
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment

People who succeed in this role have :

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Provide calm conflict resolution and problem solving for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can commit to 100% attendance for three to five weeks of paid training

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, orequivalent.
• Must be able to successfully pass a criminal background check.
• Must be able to successfully pass a Drug Test.

At Conduent, we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccinations for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.

Providing this information is a requirement of your employment at Conduent.

Join a rapidly growing organization that can support your career goals

Apply Today!

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first : . You may also .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.

Providing this information is a requirement of your employment at Conduent.*