The Office Coorindator will coordinate the daily administrative function within the branch by providing clerical and organizational support to Operations.
Provides excellent customer service. Maintains accurate record keeping and providing for the proper safeguard of confidential information.
Key Responsibilities :
- Fill out tickets for inbound haul trucks for proper invoicing.
- Support and assist the branch in meeting goals, requests and requirements of the division and home office.
- Maintains policy and procedures manual regarding branch audit.
Requirements : .
- Coordinate audit procedures for the branch.
- Process manual municipal and commercial bills.
- Enter new residential accounts and work orders into ERP system.
- Handle customer questions in person and via the telephone.
- Process credits and sales adjustments up to the established limit.
- Pick up and sort incoming mail.
- Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely.
- Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly.
- Order and maintain the inventory relating to safety and all office supplies through ERP system.
- Assist in training of new staff on branch procedures, customer service, computer systems, etc.
- Enter changes to customer accounts or any customer concerns into Tower.
- Assist Collections Department as needed.
- Oversee proper application of established employee regulations and policies within the office and provide proper safeguard of confidential information.
- Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the system.
- For areas with Landfill responsibilities, responsibilities including : weigh in and outs, scale testing, verification of hauling accuracy and other duties as required.
- Ensure that reception area is neat and orderly.
- Assist shop with administrative duties as needed.
- Back-up on incoming calls and direct messages to appropriate personnel.
- Address customer concerns and resolve problems as they arise.
- Maintain a positive attitude and promote our corporate image by focusing on good customer service, cooperation, employee partnership, clear and positive phone manners and paying attention to detail.
- Conform in all respects with applicable federal, state / provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
- Perform other duties and responsibilities as required or requested by management.
Knowledge, Skills, and Abilities :
- Associates Degree or equivalent from two-year college or technical school.
- Two (2) to four (4) years related experience and / or training
- Equivalent combination of education and experience.
- Proficient in Microsoft Word, Excel, and Microsoft Office.
- Experience with AS400 and Tower preferred.
- Excellent interpersonal skills.
Physical / Mental Demands :
- Visual Requirements : include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Possess ability to regularly lift / move up to 10 pounds and occasionally lift / move up to 20 pounds.
Working Conditions :
- Frequently exposed to loud noise, humidity, rainy / stormy, extreme hot and cold weather conditions (depending on season).
- Work in outdoor environment up to 100% of the time.
- Work in vehicle traffic conditions constantly.
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