Who We Are : We are a 50-year family-owned company with a long history in the Quad City area. Our properties in the Quad Cities provide residents with a worry-free lifestyle in park-like settings, fostering a sense of community and comfort.
Our dedication to excellence is reflected in our numerous 5-star reviews, highlighting our commitment to exceptional customer service and employee wellbeing.
Our team prioritizes building and maintaining strong customer relationships, ensuring our residents feel valued and supported throughout every step of the leasing process and beyond! As a company we prioritize building and maintaining strong employee relationships, ensuring that our employees feel valued and supported from their onboarding and continued training throughout their career with us.
Position Overview : As our Leasing Consultant, under the direction of the property management team, you will be responsible for showing and leasing apartments to prospective resident(s) and helping our residents feel at home during their time with us by answering questions, resolving issues, and enhancing their resident experience.
Essential Duties and Responsibilities :
Answer phones, file, tour and lease apartments
Maintain positive resident relations / customer service
Develop and copy office forms, letters, and notices as needed, and make move-in files
Resolve minor concerns or issues (with help of manager if necessary)
Process 30-day notices, rental applications, leases, and move-in files
Write, process, and close work orders in Yardi after Property Manager review
Update collections and court proceedings as needed; track, locate and work collection accounts
Inspect apartments and properties regularly to ensure standards of cleanliness and repair are maintained
Participate in marketing activities
Other duties as assigned
Requirements :
Experience with customer service via phone, email, and in-person in retail, office, or other settings
Teamwork, confidentiality, and time management skills
Written and verbal communication skills
Eagerness to learn about our industry
Ability to lift 30 lbs. without restrictions
Frequently stand, sit, reach with hands and arms, climb, balance, stoop, walk distances and steps
Compensation : $17 / hour plus Rental Bonuses
Benefits :
Health & Life Insurance
Paid Time Off & Holidays
Discounts on Rent
Great Team Atmosphere
Schedule : fulltime, 40 hours per week, some Saturdays
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