Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support, Maintain and Monitor all current and future versions of Microsoft, Google and Apple software and services
LOB applications (Sage, Microsoft Dynamics, Fishbowl, Quickbooks)
Virtualization technologies (VMware, Citrix, Hyper-V)
Network infrastructure (WAN / LAN / WLAN connectivity, routers, firewalls, DNS, websites)
Anti-virus / anti-malware solutions (Webroot)
Disaster recovery solutions (On-premise and Cloud backups)
Remote access solutions (VPNs, Terminal Services, Citrix)
Storage solutions (SAN, NAS)
Printers, copiers, fax machines
Phone Systems (VoIP, Avaya)
Security surveillance systems and related components
MSP management system alerts and notifications
Service ticketing system
ADDITIONAL DUTIES AND RESPONSIBILITIES
Administration and maintenance of Labtech
Maintain accurate documentation on a per client basis
Communicate with customers as required in a professional and courteous manner
Occasional travel to client locations for onsite work
Occasional work at night and on weekends
Recommend improvements for customer service and satisfaction
Meet or exceed client SLAs
Escalate service or project issues that cannot be completed within SLAs
Communicate clearly and effectively with team members and clients
Develop an awareness of how IT relates to each client's business strategies and goals
Document internal processes and procedures related to duties and responsibilities
Keep accurate records of time and expenses in our PSA app
Remain up-to-date with current and future technologies emerging in the industry
IT Engineer
Network infrastructure (WAN/LAN/WLAN connectivity, routers, firewalls, DNS, websites). ADDITIONAL DUTIES AND RESPONSIBILITIES. ESSENTIAL DUTIES AND RESPONSIBILITIES. Support, Maintain and Monitor all current and future versions of Microsoft, Google and Apple software and services. ...
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