Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions;
powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman has an outstanding opportunity for a Portfolio Management Coordinator to join the Holman Family.
Responsibilities :
- Create appointments or turn over engaged portfolio customers for store follow up
- Identify opportunities to create an maintain loyalty
- Monitor portfolio to identify opportunities
- Manage customer lifecycle to maintain loyalty and increase retention
- Establish and maintain productive rapport with Customers
- Articulate and deliver Value Proposition
- Identify and understand customers needs
- Communicate effectively with internal and external customers
- Excellent communication skills
- Phone calls, emails and text
- Manage multiple platforms
- Key understanding of general Brand knowledge
Qualification Criteria :
- Automotive Retail experience
- Customer service or Account management experience
- A track record of performance excellence
- Ability to work independently
- Business acumen and / or equivalent industry knowledge
- Familiarity with standard concepts, practices, and policies of the Customer Engagement Center
- Strong working knowledge of Holman policies and CEC best practices
- Proven track record with achieving / exceeding department performance metrics
- Ability to work flexible work schedule (includes nights and weekends)
- Work from Home experience preferred
- Bachelor's degree or 3+ years of experience working in a customer service / lifecycle related field preferred
LI-BS1
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