Job Description
We are looking for a dynamic, enthusiastic Account Supervisor to join our client leadership team to build and maintain our partner relationships across all lines of business.
We are looking for someone who excels in a lively environment, loves learning, prioritizes building client trust, and wears passion for their team and client on their sleeve.
You will play an important role in daily client communication as it relates to key information about assets, status meetings, and overall project knowledge and process.
You will become a trusted partner to both internal and client teams and should always look for more opportunities to develop your skills to lead the team through a successful project from start to finish.
You will work as part of a broader account team and will report directly to our VP, Client Leadership.
Responsibilities :
Responsible for most day-to-day client contact and the success of internal projects
Projects range in scope and are inclusive of : traditional brand and product strategy, creative development, production workstreams, experience strategy and some website experience design deliverables
Partner with production teams to build and manage timelines and milestones
You will ensure deliverables are on-time and exceed client expectations
Set up internal team for success, making sure that clients' expectations are inline with the cross-functional team output
You will get the best work / creative out of the team and sell it to the client
Find appropriate merchandising moments and identify areas of opportunity to grow account and increase revenue
Act as gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk
Contribute to or develop scopes of work when applicable, including quarterly business reviews or Account Reviews
Oversee cross-department involvement and knows when to leverage necessary resources
Lead majority of client communications, sets expectations, and manages quality of deliverables to deadline
Present recommendations & POVs that drive innovation for the business
Oversee client budget management, billing process and contribute to forecasting
Guide and support Associate / Account Executives to develop management skills
Assist team leads in all necessary facets
This is a hybrid position. The office location is New York City.
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