Job Description
The IT Service Management Lead Architect is responsible for the overall design of the technology and data to support the ITSM practice area in delivery of its business objectives.
Key responsibilities As a direct report to the Chief Infrastructure Architect and partnering with the ITSM Leads, the role will be responsible for Platform Design :
you will be responsible for ensuring that the platform design meets the strategic needs of the business, working in partnership with the process & technical delivery teams.
The Platform design will include : ServiceNow design, Data model (CSDM) to support ITSM practice, Integration with key infrastructure and data feeds Data architecture for analytics & reporting Creation of Architectural Artifacts : Creates & maintains a detailed view of the current architecture, target state architecture and transitional architectural roadmaps.
Architecture Governance : Oversees design choices of the process & technical teams to ensure they are consistent with stated business strategy & technical principles.
Development : work closely with our ServiceNow development team to understand how they implement our ServiceNow solutions, so there is a continuous learning cycle that helps us to continuously improve and work towards the agreed target state.
Experience A strong understanding and track record of scoping and designing complex ServiceNow projects that have been successfully delivered on time & budget.
An excellent communicator with clients technical and non-technical teams.
Strength and depth in understanding Service Management processes and capabilities, and the ability to articulate how ITSM tooling drives exceptional Service Management outcomes.
Strong understanding around CMDB / CSDM, and other data taxonomies (. TBM).
Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives.
Pragmatic technology approach an ability to understand what solution(s) best match the requirements based on differing capabilities of the technologies in use to deliver ITSM.
Skills and qualifications :
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist in at least 1 product suite ServiceNow Certified Application Developer
Certified in ITIL Foundation (v3 or v4)
Mandatory Skills
ServiceNow
ITSM
CSDM
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