Call Center Reservation Agent
Job Description
Job Description
Call Center Reservation Agent Job Summary : Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information.
The call center reservation agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to turn every call into a booking.
We offer both full and part-time year-round positions and are open 7 days a week from 7am to 11pm, including holidays.
Applicants must be available to work a minimum of one shift each weekend.
Benefits* for our Call Center Reservation Agents :
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability
Paid Time Off
401(k)
Free Associate Parking
Hotel Discounts with all affiliated properties
Compensation : $14.15 - $16.15 depending on experience, will be decided upon job offer
Benefits available to full time employees*
Responsibilities for the Call Center Reservation Agent :
- Answer phones and assist guests in making, altering, or canceling reservations
- Answer all phone calls promptly and in a courteous manner
- Be knowledgeable of hotels and resorts including but not limited to room types, resort operations, outlets, policies, and amenities
- Have a complete knowledge of current rates, special rates and packages and know which benefits are included in each
- Accurately record and secure all required information from the guest when making a reservation, including any requests or comments
- Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest
- Be aware of and adhere to the rules and regulations of the Call Center
- Assist with inputting manual reservations including but not limited to third party such as internet and wholesale
- Perform daily office duties and any other projects assigned by the Team Lead, Supervisor or Manager
Qualifications for the Call Center Reservation Agent :
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency
- Attention to detail and the ability to resolve customer issues
- A minimum of 1 year of Previous Call Center or Hotel Front Desk Experience Required
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
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