Program Specialist

Program Specialist

Contract length : 4 months Start date : 12 / 1 / 2025 End date : 3 / 31 / 2026 Training period : 8 weeks (December 1 - February 1) Candidates can be sourced nationally, will be 100% remote. Agents will support high inbound calls; previous inbound experience is required with familiarity with medical terminology a plus. Agents will be handling 60-100 inbound calls per day. High volume call experience is required. Average handle time per call is 6 minutes. Calls will include enrollment status, medication shipment status, general patient inquiries, outreach for missing information. Safety / adverse event experience is preferred. Customer service and empathy skills are a must. Agents could be handling a high volume of complaints initially. Agents will be expected to have 100% call quality. Heavy call volume expected from February to March. The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs within Neovance. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. If you are selected for a Program Specialist will have the opportunity to work in an energetic, fast paced environment. Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program's tracking system. The Program Specialist must be disciplined with the ability to speak with customers, sit and talk for long stretches. Candidates should not have PTO authorized during training period. Please do not submit candidates that plan on having time off during the training period. Candidates should be available for the entirety of the training duration. Additionally, time off once training has been completed may be limited as well, this is a short-term high-volume project so we need all of the staff available to support the patients who need assistance.

Additional Skills & Qualifications Required experience : Call Center Experience : (High Volume) At least 2 years of previous experience. Customer Service : Minimum 2 years of experience in healthcare required. Remote Work Experience : Proven ability to work effectively in a remote setting. Computer / Technology Proficiency : Comfortable with using various software and technology tools. Strong Communication Skills : Excellent verbal and written communication abilities. Empathy and Patience : Ability to understand and address customer needs with compassion. Attention to Detail : Strong focus on accuracy and thoroughness. Independent Work : Capable of working independently with minimal supervision. Preferred experience in any of these areas : Major medical experience Buy and bill experience Acquisition channel experience Insurance benefits verification support Please include details / blurb regarding longevity in previous roles and highlight call center / healthcare experience. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $21.00 - $21.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 17, 2025.