Senior Salesforce Consultant (Support)

SMBHD (www.smbhd.com) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement.

We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a healthy dose of practical business savvy and human empathy.

We specialize in working with small and mid-level businesses, crafting customized solutions tailored to each client’s unique needs.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

As a Senior Salesforce Consultant (Support), you will be a member of our Client Success & Support team focused on delivering ongoing Salesforce support to our Clients.

As a critical member of the Client Success & Support team, you will work with many of our long-term clients to help them better leverage Salesforce to solve business challenges.

You have an opportunity to have a major impact on our Client's businesses.

As a Senior Salesforce Consultant (Support), you will report to the Client Success & Support Team that is responsible for a large portfolio of our most strategic clients.

You’ll be an integral part of gathering business requirements, defining user stories, and working with a team to configure, setup, troubleshoot, and assist our clients with Salesforce.

You Will :

• Meet with existing SMBHD clients to understand their business processes and how Salesforce is leveraged for their business.
• Work collaboratively with the project delivery teams to ensure a smooth transition from project delivery to ongoing support occurs.
• Strategize and brainstorm with clients on the "Art of the Possible" and how Salesforce can be extended to better support their business.
• Assist with managing client communications and coordinating client requests / cases.
• Document user stories and functional requirements.
• Deliver declarative configurations in Salesforce and related Salesforce products.
• Work closely with Solution Architects and Senior Project Managers to ensure on-time and successful delivery for our clients.
• Coach and mentor junior analysts on Salesforce.
• Coordinate and execute data migrations from legacy systems to Salesforce.

You Have :

• Bachelor's degree in Computer Science, Mathematics, MIS, or related field.
• 4+ years of experience in delivering technology solutions.
• 2+ years working with Salesforce.com.
• 1+ Salesforce Certifications
• Proven understanding of the Salesforce Platform, including : MVC architecture, reporting, automation, and flows.
• Understanding of core concepts of integration, APIs, and APEX triggers.
• Exceptional analysis skills.

Bonus Points :

• 2+ Existing Salesforce certifications
• Experience working with Field Service Lightning, Custom Development, and / or Integration

Perks :

• Medical, Dental, Vision & Disability Insurance
• 401(k) with 6% match (no vestment)
• Flexible schedule
• An opportunity to work with a team that is passionate about Salesforce and delivering results

Our Core Values :

• Get S*&% Done.
• Be Smart and Ambitious.
• Be Compassionate Towards Everyone.
• Come to Work Positive and Excited.
• Be Collaborative with Sharp Elbows.

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