Benefits :
- Matching SIMPLE IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Parental leave
Benefits :
- Competitive hourly pay
- Commissions and Bonuses
- Retirement IRA matching
- No nights or weekends
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
Job Summary
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Power’s best practices : Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
- Participates in reviews of existing coverages and may advise customers regarding policy options
- Estimates and quotes policy premiums complying with underwriting guidelines
- Identifies cross-selling opportunities during customer interactions and takes appropriate action
- Contacts appropriate business partners for guidance when needed
Qualifications
- Bilingual English & Spanish
- High school diploma or equivalent
- Valid driver's license
- Ability to work independently to plan, set priorities and organize work
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
Preferred Knowledge / Skills / Education / Designations
- Property and Casualty insurance licensing is preferred before hiring and is required before beginning employment.
- Active involvement in local community
- Demonstrated effective prospecting and sales experience
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
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