Fleet Services by Cox Automotive is hiring : Service Writer II in Sutton

The Service Writer provides accurate vehicle repair estimates for mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information, and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

ESSENTIAL RESPONSIBILITIES :

• Performs basic estimation duties based on compiled information from Mobile Technicians and Customers
• Monitors repair status, completion timelines, and customer communications related to approved estimates
• Keeps records of repair details and completes necessary paperwork
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness
• Develops positive working relationships with Estimation team members, internal stakeholders, and customers
• Providing excellent customer service for all internal and external customer calls
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company
• Review, revise existing and generate additional repair estimates at customers' request and specifications
• Follows job-related duties as directed by manager
• Collect miscellaneous information and parts pricing from various manufacturers and vendors
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
• Assists with other duties and special projects as assigned

Required Qualifications :

Knowledge / Skills / Abilities :

Preferred Qualifications :

Compensation : Hourly base pay rate is $17.79 - $26.63 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

Benefits :

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