The Front Desk Agent at Hilton Miami Blue Lagoon is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Maintain proper operation of the telephone switchboard.
Answer guest inquiries about hotel service, facilities, and hours of operation.
Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
Respond to guest requests in a timely and professional manner.
Maintain confidentiality and security of all guests and hotel information.
Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation.
Follow up to ensure completion and guest satisfaction.
Be aware of all rates, packages, and special promotions.
Be familiar with all in-house groups and high demand / restricted dates.
Take all necessary information when taking room reservations and follow rate quoting scenario.
Be knowledgeable of the front desk computer system.
Log and deliver packages, mail, and messages.
Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
Accurately complete the check-in and checkout process.
Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
Restocks front desk area and supplies as required or assigned by immediate supervisor.
Ability to follow a checklist.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS :
Must have a positive attitude and willingness to learn.
Demonstrate the ability to multi-task.
Demonstrate the ability to be detail oriented.
Demonstrate the ability to problem solve to effectively deal with internal and external customers.
Must have basic English verbal and written communication skills.
Must work well in stressful, high-pressure situations.
Basic math skills.
Must have the ability to obtain alcohol awareness certification as required by the State.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS :
Experience in a hotel or a related field.
Brand knowledge and experience.
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer / What’s in it for you?
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Front Desk Agent
Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality s...
Front Desk Agent
As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. Book reservations for those guests who approach ...
Front Desk Agent
Customer Service or Front Desk position in the Hospitality industry preferred. Handle any complaints and service recovery as needed with the supervision of Front Desk Manager. ...
Front Desk Agent
Previous experience in a Front Desk or customer-facing role is preferred. The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. ...
Front Desk Agent
Assist front desk with check-ins, check-outs and any other day to day functions. Attends all front desk meetings and trainings. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Have complete working k...
Bilingual Maintenance Front Desk Agent
Guest Service Associate - Maintenance and Front Desk Combination. Front desk check-in/out duties. ...
Front Desk Agent - 1 Hotel South Beach
Hotel South Beach is currently searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of...
Front Desk Agent - Pier House Resort & Spa.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. ...
Front Desk Agent | Part Time
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel a...
Front Desk Agent (F/T) - Embassy Suites Miami Airport
Front Desk Agent (F/T) - Embassy Suites Miami Airport(. A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Guest Services Agent, you wou...