Responsibilities :
- Create quantifiable project plans with clientsbased on each clients needs constraints and factorysetup
- Ensure factories use production dataeffectively to increase capacity quality andROI
- Track and record cases of factoryimprovement and ROI
- Oversee overall clientrenewals and installation expansion
- Maintainrelationships with client engineers and seniormanagement
- Record distill and deliver clientfeedback to executives and Product to incorporate into futureplatform development and gotomarketstrategy
- Conduct Quarterly Business Reviewswith client executives to consult on client strategy businessobjectives and their coordination with our valueproposition
Qualifications :
- 3 years of experience working in manufacturingon process optimization or digital adoption either as a ConsultantEngineer Lean Expert or as a customer success representative for athirdparty SaaS vendor
- Technical degree inEngineering Computer Science or similar or equivalentexperience
- Experience in identifying process orlogistical constraints and using analytics or statistical processcontrol to alleviate them
- Experience buildingclose relationships with executives and engineers to understandtheir needs and see a solution through tocompletion
- Curiosity and enthusiasm abouttechnology
- Exceptional communicationskills
- Strong project management andselforganization skills
PreferredQualifications :
- Business management experience : operationsmanagement engineering management orsimilar
- Understanding of factory andmanufacturing financials
- Experience translatingbusiness problems into technical solutions
- Notyour classic customer success role; must have manufacturingexperience and have worked in a fastpaced vendorsetting
- Requires an engineering or computerscience degree
- Must handle a variety ofdifferent clients up to a maximum of 10 with a real whitegloveservice approach
- Candidates focused on NPS arenot afit
- Bonus
- Equity
- 401(k)
- 401(k)matching
- Dentalinsurance
- Healthinsurance
- Lifeinsurance
- Unlimited paid timeoff
- Visioninsurance
Remote Work :
Customer Success Manager 2
A company is looking for a Customer Success Manager 2 in a remote position. ...
Customer Success Manager
We’re looking for a Customer Success Manager to help customers set up and adopt Finley, and to help develop processes for customer management as the company grows. You will work with all teams at Finley, from Engineering to Sales to Capital Markets, and you will help drive customer retention and ren...
Manager Customer Success
A company is looking for a Manager, Customer Success. ...
FP&A Customer Success Manager
As a Customer Success Manager on our Live CS team, you will be advising finance professionals from middle-management through the C-suite, customizing their Datarails platform, and training them on product updates. Create a detailed business analysis, outlining problems, opportunities and solutions f...
Customer Success Manager Small Business
A company is looking for a Customer Success Manager for Small Business. ...
Senior Customer Success Manager
Your role as a Senior Customer Success Manager will be to collaborate with some of Insightful's largest and more strategic customers, driving adoption and ensuring continued value from our solutions through effective proactive engagement. Customer Success Role or other relevant experience within Saa...
Enterprise Customer Success Manager EMEA
Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. The role of an Enterprise Customer Success Manager at Canonical. Customer success is a new and strategic d...
Customer Success Manager (US)
As a result of our incredible success and growth, we are looking for a Customer Success Manager to join us. Liaising with our brands to understand their goals and aims via success planning workshops. Utilise your customer knowledge to identify revenue opportunities for the Account Management team. L...
Customer Success Manager
You areresponsible fora successful customer journey and touch points that create long term client engagement, driving adoption,retention, user/usage growth and supporting strategic objectives on the account team will develop and execute data driven processes to deliver world class customer experien...
Senior Customer Success Operations Manager, CTV
As PubMatic's products and services evolve, the Operations Manager stays at the forefront of Video monetization strategies to ensure that the video publisher onboarding + optimization best processes are well defined and are implemented successfully across the Customer Success team. Your role as a Vi...