Welcome to Next Coms Talk
At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Position Overview :
The Inbound Call Center Agent at Next Coms Talk will handle customer inquiries, provide technical support, and manage issue resolution for diverse clients.
The role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure client satisfaction.
Key Responsibilities :
- Respond to inbound calls and emails.
- Address customer inquiries and concerns.
- Escalate issues to relevant departments when necessary.
- Maintain customer records and data accuracy.
Requirements
- High school diploma or equivalent; further education is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in using computers and common office software.
Benefits :
- Health, dental, and vision insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
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