Join the Colby McCurdy Agency, a vibrant and community-focused company located in the heart of Ponchatoula, Louisiana. We are in search of a Receptionist / Customer Service Representative who embodies a positive and inviting demeanor.
As the first point of contact for our clients, you will play a crucial role in shaping their experience with us. Your day-to-day interactions will reflect the warm and welcoming atmosphere we pride ourselves on.
This is an excellent opportunity for those passionate about customer service and looking to contribute to a supportive and community-oriented environment.
If you are enthusiastic about creating positive customer experiences and want to be part of a team that values each individual, we encourage you to apply to the Colby McCurdy Agency.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Responsibilities
Customer Interaction : Greet and assist customers in a friendly and professional manner, addressing their inquiries and providing the necessary information.
Phone Management : Answer incoming phone calls promptly and direct them to the appropriate departments or personnel.
Appointments : Schedule and manage appointments efficiently, ensuring smooth coordination and follow-up.
Documentation : Maintain accurate and organized records of customer interactions and service transactions.
Support Services : Provide general administrative support to various departments within the agency, as required.
Continuous Improvement : Stay informed about the agencys services and policies to offer the best possible assistance to customers.
Problem Solving : Identify and resolve customer issues swiftly and effectively to ensure maximum satisfaction.
Requirement
Customer Service Experience : Previous experience in a customer-facing role is highly desirable.
Communication Skills : Strong verbal and written communication skills are essential.
Tech Skills : Familiarity with office software and phone systems.
Problem-Solving : Ability to handle customer inquiries and resolve issues efficiently.
Interpersonal Skills : Friendly, approachable demeanor and excellent interpersonal skills.
Organized : Strong organizational skills and attention to detail.
Local : Must be available to work on-site in Ponchatoula, Louisiana.
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