This is a remote position.
Our Customer Service Agents are responsible for assisting clients in planning and handling arrangements including flights accommodation transportation tours and other related activities.
The role requires strong communication skills attention to detail and a deep understanding of the travel industry to ensure clients have enjoyable and stressfree travel experiences.
Key Responsibilities :
Client Consultation : Talk to clients over the phone to understand their travel preferences budget and specific requirements.
Discuss various travel options and offer recommendations.
Travel Itinerary Planning : Design customized travel itineraries based on clients needs including flights accommodations transportation tours and other activities.
Booking Arrangements : Coordinate and book travel components such as flights hotels rental cars cruises tours and other travelrelated services.
Travel Documentation : Assist clients with obtaining necessary travel documents such as passports visas and travel insurance.
Ensure all documents are accurate and meet requirements.
Travel Advice : Provide clients with information on travel destinations cultural norms weather safety and local customs.
Offer tips on how to make the most of their travel experiences.
Problem Resolution : Address and resolve any issues or changes in travel plans such as flight cancelations or booking errors.
Offer alternative solutions to ensure client satisfaction.
Budget Management : Work within clients budgets to find the best travel options ensuring that they get value for their money.
Customer Service : Maintain regular communication with clients throughout the planning process and during their travels to address any questions or concerns.
Industry Knowledge : Stay updated with industry trends travel regulations and safety guidelines. Build relationships with travel vendors and suppliers.
Sales and Marketing : Promote travel services to potential clients either through direct communication or marketing campaigns.
Generate new leads and maintain a client database.
Work Environment :
Our Travel Planners will work remotely from home. They may also attend industry events trade shows or familiarization trips to stay updated on travel destinations and trends but that is not required.
Requirements
Qualifications and Skills :
Education : High school diploma or equivalent; a bachelors degree in a related field (such as hospitality tourism or business) is preferred but not required.
Experience : Previous experience in travel planning customer service or a related field would help.
Skills : Strong communication and interpersonal skills attention to detail problemsolving abilities and organizational skills.
Proficiency with travel booking software and computer applications.
Certifications : No certifications required we certify you
Personal Attributes : Ability to work independently a passion for travel adaptability and a customerfocused mindset.
Benefits
Benefits :
- Abundant opportunities for career advancement.
- Attain your own IATA number.
- Enjoy discounted travel benefits.
- Familiarization trips available.
- Extremely flexible working hours.
- Work From Home.
Skills : A minimum of 1 year experience in customer service preferred A minimum of 1 year experience in sales preferred Strong communication skills Excellent Time Management Team Player Organized and detail oriented Knowledge of some basic information about travel, destinations, and travel booking preferred
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