Scheduling Coordinator

Benefits / Perks

• Competitive compensation
• Industry Leading Training - Receive comprehensive training & mentoring to ensure that you are providing the best service to your customers and maximizing your own personal growth
• Incentives and bonuses awarded for outstanding performance
• Tools and Technology - Leverage state-of-the-art tools and platforms to maximize your efficiency
• Fantastic company culture!
• Opportunity to gain skills and experience to advance your career with Storm Guard
• Health insurance and paid time off are available

Company Overview

Storm Guard is a locally owned and nationally backed roofing and construction company. At Storm Guard, we care about each other and take care of our customers in their time of need.

That’s the Storm Guard Way. It is the spirit running through the core of our entire organization. The family feel of our company and the development and support we give one another to be and do our best make Storm Guard an incredible place to work.

Our people are motivated, driven, and passionate about serving others and accomplishing our goals. We are constantly challenging ourselves to be the leading industry experts, and better serve our customers.

We are committed to ongoing training and providing our employees with the knowledge and support needed to be successful.

If you’re looking for a team that values you, appreciates you and your unique skills and abilities, and also sees the potential in you, and gives you the tools and development you need to succeed, you’ve found the right place.

When you join Storm Guard, you'll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders as we expand nationwide.

Job Summary

The Scheduling Coordinator plays an integral role in the back-office, organizational, and customer service support for the Storm Guard location.

The Scheduling Coordinator answers, routes, and addresses all incoming communication. Office Administrators are responsible for the day-to-day bookkeeping requirements, including invoicing, job costing, generating work orders, and satisfying accounts payable / receivable.

Common clerical duties in the role consist of setting appointments with prospective customers, making courtesy calls to customers, inputting new customer information into the CRM system, updating calendars, and basic reporting and filing.

In addition to these administrative functions, the Scheduling Coordinator works closely with sales and production in a support capacity.

It’s important that the Scheduling Coordinator be detailed and highly organized, experienced with web-based customer relationship management systems, can work independently and confidently, and has an infectious disposition towards customer service and office synchronicity.

Responsibilities

• Qualify and book incoming leads that can be converted to revenue
• Maintain professional interactions with homeowners
• Follow up and respond promptly to customer inquiries and service requests
• Request customer feedback through online reviews and happy calls
• Develop and maintain a thorough knowledge of our product and service offerings
• Keep notes and statuses up to date in company CRM

Qualifications

• Demonstrated experience in an administrative, organizational, and / or support function
• Relationship building
• Web-based CRM usage
• Excellent verbal and written communication skills
• Detail oriented
• Team player
30+ days ago