A. O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide.
The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications.
A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
Overview
Development, coordination, and sustainment of the North American Water Heater technical support quality management (TSQM) program, defining the strategy to lead TSQM directives with a clear mission and vision.
This includes leading communications, standardizing customer interaction quality and technical support processes, and driving improvements with agent support by applying fundamental concepts, practices, and procedures of a general agent quality and technical support environment.
Responsibilities
Qualifications & Experience :
- Bachelor's Degree in Business Management or related field. MBA preferred.
- 2-3 years of supervisory / leadership experience
- Minimum of 5+ years of related work experience
- Must possess excellent written and oral communication, and presentation skills
- Demonstrated people-oriented management experience
- To perform this job successfully, an individual should have knowledge of General Database software; Symix / JD Edwards Order processing systems;
Excel Spreadsheet software and Microsoft Word Processing software.
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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