Associate Desktop Support Technician*

Job Description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc.

UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune;

and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.

S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Associate Desktop Support Technician.

As part of a team of more experienced staff, the Associate Desktop Support Technician installs and configures PC desktops, laptops and printers and troubleshoots network connectivity to ensure continuous system availability to the users in accordance with sound PC support practices.

Manages problem tickets as assigned through the call tracking system and builds, configures, rebuilds or migrates desktop and laptop systems.

Provides second level application support for a wide variety of desktop applications.

Key Responsibilities include :

• Installs and configures PC desktops, laptops and printers.
• Manages and resolves general application issues from ticketing system
• Troubleshoots network connectivity related to desktops and laptops.
• Supports Microsoft Office and other office applications by managing tickets in the call tracking database.
• Maintains software inventory records and prepares monthly, quarterly, and yearly reports as necessary

Qualifications

Position Requirements :

• 2 years of completed coursework towards a Bachelor’s degree or Associate’s degree required.
• No working experience is required. Up to one year of experience would enhance the skills and abilities necessary to perform this job.
• Working knowledge of desktop technology including hardware, software, and network hardware.
• Ability to image and configure desktop hardware and deliver to customers.
• Knowledgeable about a wide range of software including multiple versions of Office, Windows, web browsers and other business software..
• Experience troubleshooting and resolving technical issues while providing excellent customer service.
• Works with guidance on assigned tasks, prioritize individual workload and communicates with team members about reoccurring technical issues.

Travel Requirements : Up to %

This opportunity provides the following :

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• k plan with company match
• Generous Paid Time Off
• UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc.

Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc.

All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware.

Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware.

Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails.

All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and / or method without a valid written search agreement in place for this position will be deemed the sole property of UHS.

No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.