Technical Inside Sales Representative

Job Description

Job Description

Description :

At Aberdeen Dynamics, we believe that our greatest strength lies in our people. As a 100% employee-owned company, we are committed to excellence in everything we do.

Joining our team means becoming an employee-owner, where everyone’s success is shared, and every contribution matters.

Based in Tulsa, Oklahoma, Aberdeen Dynamics is a full-service motion and control solutions provider with over 50 years of experience.

We specialize in fluid power design, hydraulic systems, pneumatic control, and electro-mechanical solutions. Our expertise serves industries like oil and gas, rigging and recovery, power generation, construction, manufacturing, and process and pipeline.

We are trusted for engineering solutions and are known for designing and fabricating custom hydraulic power units, hydraulic valve actuators, and hydraulic winch packages.

The job of the Technical Inside Sales Representative is to provide a positive smooth sales process for our customers. This will be accomplished through superb communication skills, technical problem-solving, and prompt responsiveness on the phone or in person at the sales counter.

This role also develops new sales leads and seeks opportunities to present additional products to current customers. Occasionally, this role may be required to work overtime to satisfy customers’ needs or other duties as the company requires.

Requirements : Safety

Safety

Work Environment

The employee will work in an office environment with a business casual dress code.

Personal Protective Equipment (PPE)

• Eye protection - Company supplied when in the shop.
• Steel-Toed Shoes Employee supplied when in the hose production area.

Physical Demands

The employee will occasionally stoop, kneel, or crouch; the employee will regularly stand; walk; use hands and fingers to handle or feel;

reach with hands and arms; talk and hear. Must possess good physical dexterity and have the ability to perform manual tasks and body movement.

Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception;

ability to adjust visual focus.

• The employee is required to be able to lift up to 50 pounds.
• This job requires an extensive amount of typing and use of hands.

Tasks

• Operate a computer with Fluid’s operating system.
• Assist Customers at the counter, including cash and credit card transactions.
• Communicate with customers through phone, email, and face-to-face.
• Enter and confirm customer orders.
• Setup new customers
• Get list pricing and discounting on material from vendors.
• Create Bills of Material
• Utilize customer and vendor portals
• Quoting of jobs price and availability.

Provide HTS and ECCN codes when applicable.)

• Coordinate returns (ATRs).
• Process credit card payments.
• Provide product training for customers.
• Analyze customer problems and work to resolve them.
• Read and understand engineering schematics and documentation.
• Identify necessary components and parts required for the job.
• Maintain a clean work area.

Skills and Competencies

• Safety Focused Actively ensure customer’s safety with products being requested or specified.
• Immediately report unsafe conditions.
• Detail Oriented Ensure selected and quoted products meet customer specifications and Aberdeen’s terms.
• Computer Must be proficient at typing and using the Microsoft Office Suite.
• Reading Comprehension Ability to read, analyze, and interpret technical documents and procedures.
• Written Communication Communicate and document work through written communication.
• Basic Arithmetic Ability to add, subtract, multiply, and divide. Knowledge of computing basic formulas.
• Time Management work and complete multiple tasks simultaneously and in a timely manner.
• Monitoring Assessing performance of yourself and process to make improvements or take corrective action.
• Problem-Solving Identify problems, develop, and evaluate options to correct and implement solutions.
• Active Listening Give full attention to what other people are saying, take time to understand the points being made, and ask questions as appropriate.
• Communication Respectfully communicate with others to convey information.
• Service Orientation Actively looking for ways to help the customer and company succeed.

Knowledge and Education

• Prefer a minimum of 5 years of technical and working knowledge of hydraulic and pneumatic systems and componentry.
• English Language
• Bachelor’s degree preferred but not required

Full-time Employee Benefits

• Medical
• Dental
• Vision
• Company paid Short & Long-term Disability
• Company paid Life Insurance
• Participation in the ESOP
• 401k
10 days ago