Summary :
Gathers and enters patient demographic information into the hospital information system.
Verifies benefits, obtains required authorization.
Obtains co-pays, deductibles, co-insurance and deposit amounts.
Performs accurate and thorough registrations.
Is compliant with regulatory guidelines.
Acts as first contact representative of Virtua by providing excellent customer service.
Position Responsibilities :
Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system;
verifies completeness and accuracy of all data.
Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation.
Processes all necessary paperwork.
- Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative.
- Identifies and provides appropriate referrals and payment options to patients needed financial assistance.
- Provides additional office support including telephones, scheduling, typing, filing, etc.
Position Qualifications Required / Experience Required :
1 year minimum customer service in a professional setting, medical admittance and / or medical office experience preferred.
Must demonstrate a positive demeanor, have both strong verbal and written communication skills.
Must be able to handle potentially stressful situations and multiple tasks.
Must have basic typing, computer and / or word processing skills.
Required Education : High School diploma.
High School diploma.
Training / Certification / Licensure :
One year of Epic system experience highly preferred.
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