Help Desk Intern (Paid)

Position

The Help Desk Intern is part of an exceptionally talented IPC team responsible for the support of small to medium multi-site environments.

Responsibilities

• Responsible for staging, configuration, implementation, and support for installations
• Respond to service requests in a timely and efficient manner, with a primary emphasis on root cause remediation
• Internal and end customer documentation
• Contribute technical content regarding networking technologies for presentations, proposals, Statements of Work (SOW), responses to Requests for Proposal (RFP) and project plans
• Possess a wide and sophisticated understanding of the overall technology environment and vendors that IPC supports
• Work with sales and technical teams to identify, validate and develop strategic sales opportunities
• Pursue and successfully maintain critical industry and product certifications associated with IPC selected network solutions

Qualifications and Requirements

• Demonstrate grit. A fast learner who embraces challenges and persist in the face of setbacks. You consider failure an opportunity to learn, so whatever happens, you win.
• Experience with Call Center / troubleshooting customer service concerns.
• Experience with CRM / ticketing and management systems
• Growth mindset with a genuine desire and motivation to learn and develop yourself. You are passionate about studying, and you are always actively seeking knowledge and more expertise
• Have fundamental knowledge of internetworking designs and their applications, to include IP subnetting and routing techniques on LAN / WAN networks, Security
• Have desktop knowledge and experience to support : Windows, Linux, Mac
• Have server knowledge and experience to support : Windows, Linux / Unix, VMware, Hyper-V, Exchange, SharePoint, DNS, Active Directory, File / Print, etc
• Have network knowledge and experience to support : switches, routers, firewalls, VPNs, etc
• Have security knowledge and experience to support : Multi-factor authentication, server hardening, vulnerability scanning / penetration testing, monitoring, etc
• Strong customer service and documentation skills
• Experience with ConnectWise a plus
• Ability to travel up to 40% with valid drivers license and reliablie transportation around the West Michigan area.

More about IP Consulting

IPC specializes in providing organizations with full-lifecycle services in Convergence and Unified Communications solutions, Cisco core networking, Virtualization, Cyber Security, Cloud, as well as Data Center Solutions.

Our solutions are focused around Open Source, Cisco, VMware, and Microsoft product lines.

IPC is an Equal Opportunity Employer

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
27 days ago