A company is looking for a Customer Service Manager, BPO Vendor Management.Key ResponsibilitiesLead and direct co-sourced teams to achieve departmental goals and service level expectationsMonitor call quality and develop action plans for performance improvementPrepare reports and conduct data analysis for client meetings and presentationsRequired Qualifications and Education3 years of experience managing or working in a leadership capacity with a co-sourcing vendor (BPO) strongly preferredBachelor's degree with 5 years of Customer Service / Call Center experience or equivalent3 years of experience within healthcare or dental care preferredWorking knowledge of call center metrics and quality control processesAdvanced proficiency in Microsoft applications such as Word, Excel, and PowerPoint
Medicare Customer Service Operations Manager
Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. As a Medica...
Customer Service Project Manager
A company is looking for a Remote Customer Service Project Management, Principal. ...
Study Project Manager (Customer Service)
Study Project Manager (Customer Service). Woodley Trial Solutions which provide a unique range of tailored, end-to-end solutions that save time and money at all stages of the Clinical Trial process, has an exciting opportunity for an experienced customer service driven Study Project Manager. You mus...
Customer Service Manager
The MVMT Team at Compass, a New York-based real estate company, is growing and looking for a results-driven CRM Manager. ...
Sr. Customer Practice Manager for Financial Services / Professional Services, Professional Services
The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. Cust...
Enterprise Customer Success Manager Service Delivery
Smarsh is seeking an Enterprise Customer Success Manager with expertise in service delivery to join our Enterprise Customer Success organization. Create value for the customer by knowing, tracking, and managing customer’s service delivery objectives tied to Smarsh solutions. Partner with Customer Su...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Service Manager
Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduc...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Manager, Sales and Customer Service - Backstage
Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy’s standards for customer service. As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on dis...