Senior Network Specialist

Description

Job Responsibilities

Support the daily health of Penn’s network infrastructure and equipment.

Collaborates with other ISC teams to resolve network issues involving hardware and software from multiple vendors.

Manage assigned support tickets, including problem resolution, escalation, status reporting, and customer updates.

Configure network equipment in accordance with customers or management needs, utilizing scripting skills and automation tools as appropriate.

Provide precise timely documentation of installations and configurations. Communicate regularly with clients and ensure customer satisfaction throughout service transaction.

Provide recommendations to leadership for established procedures and SLAs

Maintain data accuracy in a variety of network infrastructure databases, including inventory and DNS systems.

Facilitates IP address provisioning, reclamation, and equipment validation following closet refresh operations.

Leverage scripting skills to implement process efficiencies and automation where appropriate.

Supports infrastructure and services for special campus events during or after regular working hours.

Will be required to carry a communications device during off-hours to participate in an on-call rotation. This includes evenings, weekends, and holidays.

Occasionally walk around campus, lift / carry equipment, and sometimes work in confined spaces (network closets).

Qualifications

Bachelor in Computer Science, and 2 to 3 years of experience or equivalent combination of education and experience is required.

2 to 3 years of experience supporting a large enterprise network.

Strong understanding of networking concepts, including OSI and security models, and networking protocols including Ethernet, TCP / IP, and SNMP.

Hands-on experience configuring and troubleshooting network routers and Ethernet switches in an enterprise environment.

Experience with IT ticketing systems required.

Excellent verbal & written communications skills. Ability to explain technical issues and status to non-technical customers.

Ability to document technical issues and resolutions for other technical teams.

Strong collaboration skills and ability to work under minimal supervision within context of their job responsibilities required.

Vendor management experience preferred, including effective use of the RMA process.

Knowledge of network automation experience using Ansible preferred.

Scripting experience (Python or similar) preferred.

Knowledge of firewalls and VPN services (Fortinet, Palo Alto) is a plus.

Network certifications preferred.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Information Systems and Computing

Pay Range

$28.48 - $46.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.

You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn.

Your dependent children are also eligible for tuition assistance at other institutions.

Retirement : Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis.

Choose from a wide variety of investment options through TIAA and Vanguard.

Time Away from Work : Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family whatever your personal needs may be.

Long-Term Care Insurance : In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.

If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements.

Eligible family members must always provide proof of good health and are subject to underwriting.

Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.

That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

Professional and Personal Development : Penn provides an array of resources to help you advance yourself personally and professionally.

University Resources : As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities.

Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples.

As a member of the Penn community, you’re right in the middle of the excitement and you and your family can enjoy many of these activities for free.

Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff.

Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff.

You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

Flexible Work Hours : Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments.

These approaches involve use of non-traditional work hours, locations, and / or job structures.

Penn Home Ownership Services : Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

Adoption Assistance : Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.