Job Ad : Entry Level Customer Service Assistant - Seronda Network (New Jersey, NJ)
Job Title : Entry Level Customer Service Assistant
Company : Seronda Network
Location : New Jersey, NJ
Salary : $35,000 - $47,000
Job Type : Full-Time
About Us :
Seronda Network is a leading communications company focused on providing reliable and efficient network solutions to businesses and individuals.
Our mission is to create seamless, secure, and high-quality network experiences for our clients.
We pride ourselves on delivering exceptional customer service and are looking for enthusiastic individuals to join our customer support team.
Job Description :
As an Entry Level Customer Service Assistant at Seronda Network, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring they have a positive experience with our services.
This role is perfect for someone who is passionate about customer satisfaction and thrives in a fast-paced environment.
Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product and service-related questions, troubleshooting issues as needed.
- Provide accurate information about company services, pricing, and policies.
- Document customer interactions and follow up on unresolved queries.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with other departments to resolve complex issues.
- Help identify areas for improvement in the customer service process.
Skills Required :
- Strong communication and interpersonal skills.
- Ability to remain calm and handle difficult situations with professionalism.
- Basic computer skills and familiarity with customer service software.
- Attention to detail and strong problem-solving abilities.
- Ability to work in a fast-paced environment and multitask effectively.
- Previous customer service experience is a plus but not required.
Benefits :
- Competitive salary ranging from $35,000 to $47,000.
- Health, dental, and vision insurance.
- Paid time off, including vacation and sick leave.
- Opportunities for career growth and professional development.
- Friendly and supportive work environment.
If you're looking to start your career in customer service and want to grow with a leading company, apply today to join Seronda Network as an Entry Level Customer Service Assistant!
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