Digital Selling Specialist, The Falls - FT Hybrid Flex: Mid Shift schedule with weekends

Job Summary

As an Inbound Sales Colleague, you are responsible for effectively guiding customers through their shopping journey while answering and handling inbound phone calls.

Maintaining high customer satisfaction and professionalism as a selling representative, you build relationships by prioritizing customer selling needs.

Your focus on maximizing sales through upselling and cross-selling allows you to personalize the Macy’s shopping experience for our customers.

What we can offer you

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal / financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back / volunteer opportunities

What you will do

• Answer inbound calls; use selling skills to assist customers with their transactions
• Maintain courtesy, customer satisfaction, and professionalism
• Apply proper sales techniques and achieve performance goals
• Deliver products and services and maximize additional revenue
• Perform side-by-side comparisons with competitors’ products and services
• Promote and communicate current sales and loyalty promotions
• Stay organized, multi-task and collaborate with peers and management
• Work a flexible schedule including days, evenings, weekends, and holidays

Who you are

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
• Able to read and interpret documents like rules, instructions, and manuals .
• Experienced in writing routine reports and correspondence.
• Capable of speaking effectively to groups of customers and employees.
• Able to complete financial transactions accurately and proficiently.
• Able to solve practical problems within a variety of sales scenarios.
• Quickly adaptable to meeting customer expectations and needs.
• Take initiative with strong decision-making and analytical skills.
• Advanced in the use of Microsoft Office Suite tools.
• Prior sales experience preferred.
• Prior contact center, shared services or equivalent experience preferred.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing / walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs.

stooping, kneeling, crouching, and climbing ladders.