Supv Legal Instrument Examiner

Job Summary

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

This position is located within one of the Service Centers operations of the department. The incumbent will work in a matrix organization and be cross trained in the functions of each administration.

The administrations consist of functions involving vehicle titling, vehicle registration, driver's licensing and identification, and ticket hearing support.

The incumbent serves as the primary point of contact between front-line employees and management, with primary responsibility for ensuring the integrity, effectiveness and efficiency of the quality of customer service provided by DMV employees.

The incumbent is responsible for planning, evaluating and supervising activities and staff at the customer service facilities.

The incumbent will be working in stressful environments where superior customer service will be utilized.

Duties And Responsibilities

Responsible for planning, evaluating and supervising activities and staff of a customer service facility within the Driver Services Administration, the Vehicle Services Administration or the Adjudication Services Administration.

The incumbent exercises seasoned judgment in establishing the parameters of approved projects for the service center. Assists the manager in planning and developing goals and objectives for implementation of long and short-range improvements in services provided by the executive management.

Participates in the review of rules, regulations and laws affecting facility operations and makes recommendations for revisions.

Initiates procedures and techniques to improve customer services.

Plans, directs, assigns, and reviews the work to be accomplished by subordinate staff; sets goals; and establishes deadlines;

sets priorities; and solves complex problems associated with work operations. Evaluates subordinate employees' work performance.

Approves and disapproves leave requests. Has authority to recommend job selections, promotions, personnel status changes, incentives, adverse / disciplinary actions and separation actions for the facility.

Coordinates work with the manager on all phases of projects and special assignments. Plans, schedules, and coordinates work efforts with staff to promote team concept.

Provides guidance to subordinate staff in the interpretation of policy and procedures, and for determining the approach to be taken and the methodology to be used in performing their work.

Resolves technical problems encountered by subordinates.

Qualifications And Education

Specialized experience is experience which is directly related to the position which has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position.

To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.

Five to ten years of relevant experience OR equivalent combinations of education and experience.

LICENSE AND CERTIFICATION

None

WORKING CONDITIONS / ENVIRONMENT

The work is performed in a normal office setting. The work is primarily sedentary; however, there may be walking or standing.

Promotion Potential

None

Other Significant Facts

Tour of Duty : Rotating Shifts, Tuesday - Saturday

Duration of Appointment : Management Supervisory Service (MSS) : At-will employment applies to the MSS. All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Location : Various locations throughout the Department of Motor Vehicles

Collective Bargaining Unit : This position is not covered under a collective bargaining unit.

Position Designation : The position is designated as Security Sensitive and therefore the incumbent of the position will be subject to enhanced suitability screening pursuant to Chapter 4 of the DC personnel regulations, Suitability.

Equal Opportunity Employer : The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

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