ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as a key Command and Control, Communications and Cyber (C4) technical focal point.
This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag / General Officers (FOGO), in offices, quarters, and during travel.
The technician also supports distinguished visitors and command-level special events, and also manages communications for significant personnel within the area of responsibility.
An active TS / SCI clearance is required.
To join our team of outstanding professionals, apply today!
Responsibilities
- Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues
- Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
- Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
- Performs Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Qualifications
- Active Top Secret (TS) with SCI eligibility clearance.
- IAW DoD 8570.01-M, must meet IAM I minimum qualifications.
- Must possess ONE of the following 8570 IAM-I certifications : CAP (Certified Authorization Professional), Security+ CE, CND (Certified Network Defender), Cloud+, GSLC (GIAC Security Leadership Certification) OR HCISPP (Healthcare Information Security and Privacy Practitioner).
- Minimum High School Diploma / GED.
- Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
- At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
- Basic level skills in system administration and active directory.
- The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
- Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
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