Job Description
Job Description
We are offering an exciting opportunity for a Mobile Device Technician & Trainer in South Windsor, Connecticut. The role entails managing mobile devices, providing training, and documenting processes for our employees.
This will require troubleshooting skills and a keen understanding of our software.
Responsibilities :
- Manage the inventory of mobile devices including iPads and iPhones.
- Set up devices for new hires and provide necessary training.
- Conduct day-to-day troubleshooting, researching, and documentation.
- Identify training gaps and provide necessary training to address them.
- Support office staff as needed on an ongoing basis.
- Attend tech meetings to stay up-to-date and provide support to techs.
- Deliver continuing education on processes and procedures.
- Handle termination processing for departing employees.
Skills required include proficiency in Apple Devices, Telephone support, End User Training, iPad, and iPhone.
- Proficient in troubleshooting and repairing Apple devices including iPads and iPhones
- Excellent customer service skills and experience in telephone support
- Ability to conduct end-user training for mobile devices
- Strong technical knowledge of mobile device software and hardware
- Ability to diagnose and resolve technical issues in a timely manner
- Excellent communication skills, both verbal and written
- Ability to work independently and in a team environment
- Familiar with the latest updates and versions of Apple devices
- Ability to demonstrate patience and empathy while dealing with customer queries or complaints
- Capable of managing and prioritizing multiple tasks or projects
- Willingness to stay updated with the latest technological advancements in the field of mobile devices.
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We are offering an exciting opportunity for a Mobile Device Technician & Trainer in South Windsor, Connecticut. The role entails managing mobile devices, providing training, and documenting processes for our employees. Manage the inventory of mobile devices including iPads and iPhones. Ability t...
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