Role : Customer Engineer
Location : Chandler, AZ Onsite
JD : Key Responsibilities
Key Responsibilities
Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
Performs startup activities through Tier II with limited support.
Able to complete qualifications with minimal assistance.
Completes quality repairs.
Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
May initiate or participate in projects to drive down costs or increase uptime.
Ability to carry out action plans and report findings.
Verifies operational quality of system equipment.
Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
May identify procedural issues.
Can perform most retrofits on equipment.
Assists in process issues.
Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
Demonstrates strong interest and knowledge of the customer's business.
Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
Is consistently able to operate in high pressure or ambiguous situations.
Solicits customer feedback.
Understands the impact of various actions / decisions on the account.
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