Content Designer - Tech

Job Description

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Senior Associate for the Design and Customer Experience Technology team, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services.

Using your expertise in content design principles, you will plan, create, and structure product content within a user experience framework.

While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

• Collaborate with the Content Design Lead to develop, draft and test microcopy for product screen flows, and other content.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Apply content management principles to projects by creating taxonomies, web / mobile content flows, collaborating with your peers to develop and refine information architecture, or by auditing existing experiences.
• Collaborate daily with your design peers to build and refine products.
• Contribute to low-fidelity design mock-ups using Figma as a foundation for your UI design peers.
• Collaborate with cross-functional teams including product, engineering, design, research, and legal to take products from inception to launch.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms.
• Examples of finished wireframes, or design mocks authored using design tools, that have been used to drive decision-making for a project.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.

Preferred qualifications, capabilities, and skills

• Basic understanding of HTML and CSS.
• Knowledge of iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.