Lead ServiceNow Solution Architect

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This is a senior / lead expert technical role for overall technical solution architect on the JLL ServiceNow platform team.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Design, implement and drive complex solutions that center on the ServiceNow platform, addressing various business processes, automation, and enterprise service management
• Design and build API integrations in-to / out-of the ServiceNow platform in a secure and scalable fashion supporting multiple endpoint technologies
• Lead the development team
• Lead the development process
• Author and maintain team and project documentation
• Works closely with other domains including Applications, Infrastructure, Cloud, Network, Security, and the business
• Work with third-party vendors
• Ensure applications, processes, and procedures of the team comply with JLL standards
• Plan and orchestrate upgrades annually
• Provide technical leadership and participate in all issue resolution for the ServiceNow platform

Required Knowledge, Skills, and Abilities

• 10 years of hands-on experience developing, configuring, and managing all aspects of the ServiceNow platform
• Deep Experience with scripting in the ServiceNow platform
• Outstanding business and technical communication skills
• Expert level experience with ITSM, ITOM, HRSD, and custom app development. Others a plus.
• Deep understanding of ITIL processes - incident, request, change, problem, configuration, asset, and knowledge
• Strong experience in developing and managing APIs for the ServiceNow platform
• ServiceNow Certifications are a significant plus.

Estimated total compensation ran for this position is :

180,000.00 240,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed.

An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location :

Remote Atlanta, GA, Chicago, IL, Denver, CO, Houston, TX, Miami, FL, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date.

You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.

g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination.

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Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.

Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.