At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend time in the waiting room of an auto shop.
We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen.
With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair !
YourMechanic is looking for an experienced Automotive Service Advisor who shares our vision to join our team. The ideal candidate enjoys working in a fast paced environment at a startup and is committed to creating a top-notch experience for our customers and mechanics.
RESPONSIBILITIES
- Handle customer issues including warranty-related and escalated issues
- Facilitate and resolve warranty related customer issues
- Interact with customers to ensure satisfaction
- Work with technicians on the field to ensure timely resolution of customer issues
- Provide technical support and advice to our team of mobile mechanics
REQUIREMENTS
- Demonstrated excellence in working as a service advisor providing customer support and handling warranty claims
- Past experience as an automotive technician
- Master level technician a plus
- Strong organizational skills and attention to detail
- Ability to take ownership of work and multitask in a fast-paced environment
- Positive can-do attitude
- A team player and understands that there is no room for ego
YourMechanic is backed by investors like Andreessen Horowitz & Softbank. We are focused on building the best car repair experience.
The days of dropping your car to a shop, getting a ride back, picking it up and being oversold has come to an end. With a few clicks, people can get a totally transparent and fixed price and have a mechanic come to them to service their cars.
Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life.
We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.
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