Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
The individual selected for this role will be expected to work at : Store #701867, located at : 313 Montvale Ave, Woburn MA 01887, Store #705384, located at 349 Main St, Reading MA 01867, Store #705416, located at 10 Camillia Place, Lexington, MA 02421-4412, & Store #701861, located at 201 Middlesex Turnpike, Burlington, MA 01803.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load / unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements :
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.
frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications :
- Have a valid, unrestricted Driver’s License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Representative II, Spanish Language Services
Customer Service Representative II, Spanish Language Services. Provides first-class customer service on all customer interactions. Is aware of and responsive to customer service levels for calls and emails, including contact volume, queues, and wait times, exhibiting a sense of urgency about helping...
Bilingual Store Customer Service Specialist (Portuguese)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Representative- Bilingual Spanish Preferred
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Medical Support Specialist (Nurse BSN/RN/EMT-P/LPN )Required , Bilingual preferred
Here, a commitment to customer service and quality is expected. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. The Medical Support...
Customer Service Specialist
The Customer Service Specialist is responsible for engaging with customers. Customer service: Provide a friendly and seamless experience for customers. Customer Service Specialist Qualifications and Skills. Product knowledge: Learn about the products and services offered at the mall and be able to p...
Bilingual-Spanish Registered Nurse
Thom Child & Family Services located in Waltham, MA is seeking. You will work in a coaching model, partnering with parents/caregivers to ensure service delivery is individualized, meaningful for the family, and grounded in evidence-based practice. Thom Child & Family Services offers competitive sala...
Retail Customer Service Specialist
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operation...
Customer Service Specialist
Resolving customer issues, communicating delays, and providing plans of action to customers. Collaborating Working with other departments to find solutions to problems and provide efficient customer service. Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing c...