Technical Support Analyst

Aleron Inc. has a fantastic opportunity for a Technical Support Analyst in Buffalo, NY. This is a direct-hire opportunity that comes with great benefits!What Aleron has to offer : -Great benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401K-PTO and 10 paid holidays-Annual Salary : $60,000.

00-$65,000.00The Technical Support Analyst works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges.

Essential Duties and Responsibilities : -Desktop support - desk side and remote phone support-Provide 1st and 2nd level help desk support for end users and application support-Assists with installations and workstation deployment-Updates all workstations that are connected to the network-Install, configure, and troubleshoot hardware, software issues and rebuilds workstations-Monitor for viruses for operating system and network device updates-Monitor backup procedures and processes - conduct data restores when required-Support multiple branches throughout the Company-Some travel to remote offices or external customer sites as needed-Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents-Use remote access tools to perform diagnostics on users' PCOther Duties : -Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company -After hours on call rotation-Analyst may also be responsible to train and mentor other staff-Comply and adhere to all ISO policies and procedures-Submit periodic reports to management as requested-Update and monitor Windows Server environment as needed-Responsible for various other administrative duties as directed by CompanyRequired Skills / Qualifications : -Bachelor's degree in computer science or 4 years of experience working in technical support-3 years of experience in a help desk and IT environment-1 year of experience in computer project management, back-up systems and configurations-1 year of proficiency in Windows, Office 365, TCP / IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers -Must be able to work after hours and weekends when required to support projects and able travel to remote offices as neededPreferred Skills / Qualifications : -Broad knowledge of desktop applications, and be familiar with PC configuration using automation tools and LAN troubleshooting skills-Strong verbal and interpersonal communication skills and be analytical in nature with strong verbal and written communication skills-The ability to organize complex material and be detail orientatedBenefits Include : Health insurance, HSA, dental insurance;

disability insurance; life Insurance; paid time off; and vision insurance, 401(k).Additional Information : Upon offer of employment, candidate will be subject to a background check and a drug screen.

Additional industry skill testing may be needed prior to placement.Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.