Field Service Technician (Contractor)

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

ECI is seeking a results-driven, highly motivated self-starter to fill an independent contractor Field Service technician role.

The person in this role must present outstanding communications skills working directly with our Professional Services team and our clients to ensure successful ALORA machine intelligence platform connectivity throughout the implementation process.

In this job you will work on a variety of production equipment and process systems controlled by PLC and CNC controllers to ensure successful installation, integration and performance of ALORA client platforms.

Primary Responsibilities :

• Troubleshooting, diagnosing, and ensuring seamless connectivity
• Responsible for all aspects of controls : From electrical / hardware drawing, PLC programming, troubleshooting and commissioning
• Project Site installation and commissioning
• Interpret and read electrical diagrams
• Ongoing troubleshooting with client technical and manufacturing teams
• Ensure standards and procedures are followed
• Participate in product, technical, systems and customer support trainings to rapidly learn the nuances of Discrete Manufacturer space and the ALORA product
• Understand and manage external and internal customer expectations
• Ability to communicate effectively with CNC machinist as well as the senior leadership

Requirements :

• Knowledge of CNC machine design and operation
• Knowledge of and experience with electrical test equipment, electrical, hydraulic, and mechanical systems
• Ability to read part manuals, electrical and mechanical schematics, assembly instructions and troubleshooting guides.
• Programming knowledge of various industry PLC’s
• Ethernet I / P and Profibus integration experience
• Knowledge in NEC, NFPA, UL and CE codes
• Available to work overtime as necessary to meet customer project commitments.
• PLC programming proficiency
• Knowledge of Ethernet IP, Device Net, and CC Link structures
• Must have strong knowledge of electrical controls and interfacing of equipment Required Skills

Experience :

• Experience in related technical field with 5+ years of experience working in related mechanical, electrical, controls or engineering position
• 5+ years of electronic and mechanical experience.
• 5+ years of field service experience in automation / controls, including :
• PLC programming
• Ethernet IP, Device Net, and CC Link structures
• Interpreting and reading electrical diagrams
• Project site installation and commissioning
• Demonstrated mastery of Manufacturing safety practices and requirements
• Demonstrated mechanical aptitude for performing component installation as needed.
• Able and willing to travel up to 50%

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