Department :
Office of Financial Aid
Salary :
$ per hour (max. 20 hours per week)
Schedule :
Varies, based on the students’ class schedule
Position Summary :
In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service.
As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year.
The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time.
Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.
Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid.
Duties & Responsibilities :
- Assisting financial aid staff in answering incoming calls directed to the Call Center.
- Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
- Assisting students and parents with the financial aid process.
- Directing any other inquiries to the appropriate department across campus.
- Providing exceptional customer service to students, parents, and guests needing information.
- Assisting students in the student computer lab and maintaining the space.
- Represent the Office of Financial Aid at various events on campus throughout the year.
- Working closely with financial aid staff to complete other tasks as needed.
- Perform other duties as assigned by the department.
Minimum Qualifications :
- Applicants must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester. (Requirements for international students below. *)
- If not a first-time student, the applicant must have a GPA of or higher.
- Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment / GPA from MyJSU.
- Must be eligible for Federal Work Study.
- May not be a Dual Enrollment Student.
Notice Regarding International Students :
- International students in student visas are not eligible for Federal Work Study positions.
- Please visit the International Programs website for additional information :
Adjunct Faculty - Chemistry (Fall 2024 - Spring 2025)
As a learning-centered university, it strives to challenge students academically in a responsive environment, meeting their educational, career and personal goals. Founded in 1883, Jacksonville State University is a learning-centered university in Jacksonville, Alabama, whose mission is to provide d...
Work From Home Call Center Sales
Employees earn paid time off as well as paid holidays and paid training opportunities. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, ...
University Student Assistant - Media Relations (Fall 2024 - Summer 2025)
Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester. The Media Relations University Student Aid will assist faculty and staff with media relations services for athletic teams. Official Social Security Card imprinted with “Valid for Work Only” or s...
Work From Home Call Center Sales
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quaranti...
University Student Assistant - Soccer (Fall 2024 - Summer 2025)
Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester. We are seeking a University Student Aid for our Soccer position. Being able to work well with others and being a great team player. Official Social Security Card imprinted with “Valid for Work O...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Mike Alfred - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peop...
Receptionist - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...
Receptionist - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...
Project Manager
They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. Serve as the primary point of ...
Retail Cashier Part Time
At Love’s, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. ...