Servicing Supervisor - WCC

Servicing Supervisor

Los Angeles, CA On-site

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Supervise, coach, counsel, participate in hiring and firing staff.
• Monitor collection calls for accuracy, FDCPA compliance, and successful collection call.
• Apply and enforce company and department policies in conjunction with dept manger.
• Produce collection / production for Supervisor / Management Review
• Successfully train subordinates.
• Responsible for the professional advancement and improvement.
• Handle escalated customer / subordinate complaints
• Monitor and service 90 day / FPD buckets as needed.
• Directly assist dept manager in defusing any complaint or customer / debtor concerns
• Miscellaneous duties as assigned
• Extensive FDCPA knowledge and application of its rules and regulations
• Supervisory / Team lead experience
• Proven track record in collection performance.
• Ability to motivate staff to work as a team
• Ability to simultaneously talk and type
• Must be a Great at Multi-tasking and work well under pressure

ESSENTIAL KNOWLEDGE, SKILL & LICENSES :

• High school diploma (or equivalent) or higher.
• Minimum of 5 years of work experience in the Sub Prime collection industry
• Minimum of 2 years of Sub prime AUTO collections experience (title loan preferred)
• Knowledge of collection, repossession, and Hard skip tracing.
• Able to work any and all hours including Weekends and evenings
• Ability to value collateral using Manheim / KBB
• Extensive knowledge of collection, repossession, and skip tracing
• Expert in negotiations

What’s the expected pay for this role?

• $25 per hour plus potential bonus
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

BENEFITS :

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $ Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Acknowledgment

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.

Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative