Bellman PM (DoubleTree by Hilton, Portland)

Job Description : Bellman

Position : Bellman

Location : DoubleTree Hotel, Portland, OR

Reports to : Front Office Manager

Job Summary :

The Bellman is responsible for providing exceptional guest service by assisting with luggage, providing information, and ensuring a welcoming and efficient arrival and departure experience.

This role involves close interaction with guests, requiring a high level of customer service, professionalism, and the ability to anticipate and meet guests' needs.

Key Responsibilities :

• Guest Services
• Greet guests upon arrival and departure, offering assistance with luggage and personal items.
• Escort guests to their rooms and explain room features, hotel services, and amenities.
• Provide information about local attractions, hotel facilities, and services.
• Handle guest inquiries and resolve issues promptly and efficiently.
• Luggage Handling :
• Assist guests with the loading and unloading of luggage from vehicles.
• Transport luggage to and from guest rooms efficiently and safely.
• Store and retrieve luggage and other personal items as requested.
• Valet Services :
• Assist with parking and retrieving guest vehicles when necessary.
• Ensure the safe and efficient handling of guest vehicles.
• Maintain accurate records of vehicle locations and keys.
• Lobby and Public Area Maintenance :
• Maintain the cleanliness and orderliness of the hotel lobby, entrance, and public areas.
• Assist with setting up and breaking down meeting rooms and event spaces as needed.
• Ensure that the bell desk and luggage storage areas are tidy and organized.
• Security and Safety :
• Monitor and report any suspicious activities or security concerns to management.
• Adhere to all safety and security policies and procedures.
• Assist in emergency situations, following established protocols.
• Communication and Teamwork :
• Communicate effectively with front office staff, housekeeping, and other departments to ensure a seamless guest experience.
• Participate in departmental meetings and training sessions as required.
• Provide support to other team members as needed.

Qualifications :

• Education and Experience :
• High school diploma or equivalent preferred.
• Previous experience in a customer service or hospitality role is an asset.
• Experience with luggage handling and valet services is a plus.
• Skills and Abilities :
• Excellent customer service skills and a professional demeanor.
• Strong communication skills, both verbal and written.
• Ability to lift and carry heavy items, up to 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Familiarity with the local area and attractions.
• Valid driver's license and a clean driving record.
• Personal Attributes :
• Positive attitude and friendly personality.
• Strong attention to detail and organizational skills.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Demands :

• Ability to stand, walk, and move continuously during shift.
• Ability to lift and carry heavy luggage and personal items, up to 50 pounds.
• Ability to bend, stoop, and reach to assist with luggage and guest needs.
• Visual and auditory ability to observe and detect signs of emergency situations.

Working Conditions :

• Indoor and outdoor environments with varying temperatures.
• Exposure to high traffic areas and potential for frequent interruptions.

Additional Information :

The DoubleTree Hotel is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.